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Service Commitment

To provide users with “fast, professional and sincere” service in the tenet of “User Supreme” is our guideline and goal.
Perfect Pre-sale & After-sales Service.
•Pre-sale Service:
If you want to know the performance and application environment of our equipment, please contact our sales department or directly visit our factory (our company has a shuttle bus, and offers free board and lodging during your visit). Our company will answer your questions, and provide you with appropriate equipment and solutions according to your actual condition to reduce unnecessary investment for you.
•After-sales:
After you buy our equipment, our company will assign professional personnel to your company to provide training on equipment operation and maintenance.  
If the problems occur in use, our company will solve your problems through the following steps:
Contact the customer via phone, MSN, Email or online video;
Confirm maintenance content and mode;
Deliver parts to the customer;
According to the nature of spare parts, the specific treatment cycle is as follows:
1. Conventional Parts: delivered within 24 hours;
2. Machining Parts: delivered within 2-3 days;
3. Assembling Parts: confirmed with the customer according to the actual condition.
4. The customer installs by himself after receiving the parts;
5. Our company will assign professional personnel for on-site maintenance;
Flow Chart of After-sales Service

Charges for Designated Personnel:
1. The customer pays for the round trip air tickets of the designated personnel;
2. The customer pays for the board and lodging of the designated personnel during the visit;
3. The customers pays for related service:300RMB/Working Day.


Technical Support
With experienced engineers, our company can provide professional technical support:

•Telephone Consultation::
If you are puzzled by any technical problems or unclear product functions in use, please contact our company. Our technicians will give you a satisfactory reply. TEL: 0311-89196265

•On-site Maintenance:
Our company will assign designated personnel for on-site maintenance after the equipment is put into operation so as to help the operator further grasp the equipment.

•Remote Maintenance:
Our company will provide free remote maintenance service via phone or online video to solve emergencies.

•Rapid Response:
For any equipment problems, our company will assign designated personnel for solution ASAP.

Online Contact Method & E-mail on Technical Support
Skype:helperfoodmachinery
E_mail:service@ihelper.net